Privacy Policy

1. Introduction

Gent ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly:

• Account registration information (name, email, company name, job title)

• Contact information when you submit forms or contact us

• Information about your sales team and outreach campaigns

• Payment and billing information

• Communications with our support team

Information Collected Automatically:

• Log data (IP address, browser type, pages visited, time and date stamps)

• Device information (device type, operating system)

• Usage analytics (features used, campaign performance, engagement metrics)

• Cookies and similar tracking technologies

• Email open rates and click-through rates from your campaigns

Third-Party Information:

• Data from LinkedIn, email providers, and other platforms you authorize us to integrate with

• Information about prospects and leads you upload to our platform

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services

• Create and manage your account

• Process transactions and send related confirmations

• Send promotional communications, updates, and newsletters (with your consent)

• Respond to your inquiries and provide customer support

• Monitor and analyze usage patterns to improve our platform

• Detect, prevent, and address fraud and security issues

• Comply with legal obligations

• Personalize your experience and deliver targeted content

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

Service Providers: We share information with third-party vendors who assist us in operating our website and providing our Services (hosting providers, payment processors, analytics services).

Integrations: If you authorize integrations with email, CRM, or other platforms, we share the necessary information to enable those connections.

Legal Requirements: We may disclose information when required by law, legal process, or government request.

Business Transfers: If Gent is acquired or merged, your information may be transferred as part of that transaction.

With Your Consent: We share information when you explicitly consent to disclosure.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)

• Encrypted storage of sensitive information

• Regular security audits and penetration testing

• Access controls and authentication protocols

• Employee confidentiality agreements

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your data at any time, subject to certain legal obligations.

Campaign data and prospect information are retained for the duration of your account and up to 90 days after account termination, unless you request earlier deletion.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: You can request access to the personal information we hold about you.

Correction: You can request correction of inaccurate information.

Deletion: You can request deletion of your data (right to be forgotten).

Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or updating your preferences in your account.

Data Portability: You can request a copy of your data in a portable format.

To exercise these rights, contact us at hello@gent.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login information

• Track website usage and performance

• Deliver personalized content

• Prevent fraud

You can control cookie preferences through your browser settings. Disabling cookies may limit your ability to use certain features of our Services.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing your information.

10. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware of such collection, we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using our Services, you consent to such transfers.

12. GDPR and CCPA Compliance

For EU Residents (GDPR): We process personal data based on lawful grounds including consent, contract performance, and legitimate interests. You have rights to access, correct, delete, and port your data.

For California Residents (CCPA): You have the right to know what personal information is collected, delete personal information, and opt-out of the sale of personal information (we do not sell data).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date and posting the revised policy on our website. Your continued use of our Services constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: hello@gent.com
Address: 425 Market Street, Suite 1200, San Francisco, CA 94102

We will respond to your inquiry within 30 days.